When to Use a Ticket vs a Control Panel Action

Some tasks are self-service, while others are better handled by support.

Use the control panel for

• Creating mailboxes.
• Managing files and databases.
• Installing or managing SSL where available.
• Routine website-level changes.

Open a ticket for

• Billing questions or invoice corrections.
• Service cancellation requests.
• Package changes you are unsure about.
• Migration help.
• Errors that persist after normal troubleshooting.

If you are not sure, open a ticket. Include what you are trying to achieve, not only the button or page you are stuck on.