Support & Requests
How to open tickets, reply to support and track requests from ttportal.
4 articles
Replying to Support Tickets by Email
Replying to Support Tickets by Email You can usually reply to ticket notification emails to continue a support conversation. The reply is
Updated about 1 hour ago11 min read
Checking Ticket History and Status
Checking Ticket History and Status Your ticket list shows current and past support conversations attached to your account. Ticket status
Updated about 1 hour ago11 min read
When to Use a Ticket vs a Control Panel Action
When to Use a Ticket vs a Control Panel Action Some tasks are self-service, while others are better handled by support. Use the control
Updated about 1 hour ago11 min read
Opening a Support Ticket
Opening a Support Ticket Support tickets keep all messages, files and updates for a request in one place. Open a ticket 1. Log in to tt
Updated about 2 hours ago11 min read