Replying to Support Tickets by Email

You can usually reply to ticket notification emails to continue a support conversation. The reply is imported back into the ticket thread when mail import is available for that department.

Best practice

• Reply to the latest ticket email for that issue.
• Keep the ticket subject unchanged.
• Do not start a new email thread for the same issue.
• Add screenshots or files only when needed.

If your reply does not appear

Log in to ttportal and reply inside the ticket directly. If the email reply still has not appeared, mention that in the ticket so support can check the mail import path.