Understanding Your Invoice and Renewals

This article helps you read your invoice, understand the GST on it, and know how renewals work — including where to find your invoices and how to pay. The short version: we'll always let you know before anything renews.

Where to find your invoices

1. Log in to your account.
2. Go to your Invoices (often under a Billing area).
3. Here you'll see your invoices, each with a status such as Unpaid or Paid.

You can open any invoice to view the detail or download a copy for your records.

How to read your invoice

A typical invoice includes:

• Invoice number and date — handy to quote if you ever contact us.
• Due date — when payment is needed by.
• Line items — each service, domain, or product you're being charged for, with its price.
• Subtotal — the total before tax.
• GST — the tax added (more on this below).
• Total — the full amount payable, including GST.

If a line item covers a date range (for example, a year of hosting), you'll usually see that period shown next to it, so you know exactly what you're paying for and until when.

What GST means on your invoice

As an Australian business, we're required to charge GST (Goods and Services Tax) at 10% on applicable services.

• The GST line shows the tax portion of your invoice.
• The Total already includes that GST — it's the amount you actually pay.
• Your invoice serves as a tax invoice, so if you're registered for GST, you can use it for your own records and Business Activity Statement.

In short, you don't need to add anything on top of the Total — the GST is already in there.

How renewals work

Most hosting services and domains are billed on a recurring cycle — often yearly, sometimes monthly. To keep your website and domain running without interruption, they need to be renewed before they expire.

• Each service has a renewal date (also called a next due date), which you can see in your account.
• Before that date, we generate a renewal invoice so you have time to pay.
• We'll notify you by email ahead of the renewal — you won't be caught off guard.

Keeping services active matters: if a domain or hosting plan lapses, your website or email can stop working until it's renewed, so it's always best to pay renewals on time.

How to pay

1. Log in to your account and open the unpaid invoice.
2. Choose to pay the invoice and follow the prompts.
3. Once payment goes through, the invoice status updates to Paid, and a receipt is available to view or download.

If you've set up automatic payments, eligible renewals can be paid for you around the due date — but you'll still receive the invoice and notification so you always know what's happening.

Staying on top of renewals

• Keep your contact email up to date in your account so renewal notices reach you.
• When a renewal invoice arrives, pay it before the due date to avoid any interruption.
• Check your Invoices area now and then to see what's coming up.

Need a hand?

If anything on your invoice looks unclear, you'd like a copy resent, or you have a question about a renewal, open a support ticket from your account and our billing team will be glad to help.