My Website Is Not Loading — Troubleshooting Guide

Quick Checks

Before contacting support, run through these common causes:

1. Check Network Status

Visit /network to see if there is an active incident affecting your hosting region.

2. Verify DNS Propagation

If you recently changed nameservers or DNS records, propagation can take up to 48 hours.

Use an online tool such as dig or dnschecker.org to verify your records.

dig A yourdomain.com +short

Expected output: your server's IP address.

3. Check Your Service Status

In the portal, go to Services and confirm your service status shows Active. If it shows Suspended, check your invoice balance.

4. Clear Browser Cache

Sometimes browsers cache an old version of your site.

• Chrome/Edge: Ctrl+Shift+R (Windows) / Cmd+Shift+R (Mac)
• Firefox: Ctrl+F5

5. Check Error Logs

In cPanel, navigate to Metrics → Errors to view recent error logs for your account.

Still Not Working?

Open a support ticket with:

• Your domain name
• When the issue started
• Any error messages you see