How to Create an Email Account

This guide shows you how to create a mailbox on your own domain (for example, you@yourbusiness.com.au) using your control panel. It only takes a few minutes.

Before you start

You'll need to be logged in to your account, with the website for your domain already set up in your control panel.

Step 1 — Open your website's email settings

1. In your control panel, go to Websites.
2. Select the website for the domain you want to create an email address on.
3. Open the Emails tab.

Step 2 — Add a new email account

1. Click Add account.
2. Enter the email address you'd like to create (for example, you@yourbusiness.com.au).
3. Choose the account type:
   • A mailbox is a full email account that stores messages and that you can log in to.
   • A forwarder only redirects incoming mail to another address and doesn't store anything.

For a standard inbox you can read from and send with, choose the mailbox option.

Step 3 — Set the mailbox size

1. Set the mailbox size (quota) for the account. This is the amount of storage the mailbox can use for stored email.
2. As a rough guide, a few gigabytes suits most everyday users. You can adjust this later if the mailbox starts to fill up.

Step 4 — Create the account and save the password

1. Click to add the account.
2. A password will be set for the mailbox. Save this password somewhere safe before you leave the page, as you'll need it to log in to webmail and to set up the mailbox in apps like Outlook or Apple Mail.
3. Make sure your changes are saved.

Your new mailbox is now ready to use.

Next steps

Once your mailbox is created, you can read and send email straight away through webmail, or set it up in your favourite mail app on your computer and phone. If you run into any trouble creating your account, open a support ticket from your account and our team will be glad to help.